Sigh …. Another Press Release from Swiss, another hit in the pocket of its customers.In February 2012, Swiss announced an increase in their Fuel Surcharge due to the increase in oil costs. On the day of the Press Release (February 22nd 2012) the price of crude oil closed at $106.3. Today, they announced another revision of their prices. Not related to the oil price, just a nice revision.But incredibly, although the price of crude oil closed yesterday at $89.9, a drop of more than 15% from the date of the Fuel Surcharge hike, the announcements is of yet another increase. In what is described as an ‘innovation’, they have also scrapped the treatment of sports equipment as separate from the baggage allowance, which meant that you could carry golf or ski equipment for free. From June 1st, this equipment will form part of what they laughingly call the ‘free’ baggage allowance. I say laughingly because it is of course, not free. You have paid for it in your fare. Just as you have paid for the same cheese sandwich on every single flight. Not only is the weight of the item calculated as part of your luggage allowance but the very existence of it means that if you are bringing a pair of skis, you cannot check another piece of luggage without incurring a charge. That’s a truly wonderful Swiss innovation! So my question is, where is the announcement of a response to drop in the price of oil? Can you believe that for a European flight you are paying 44CHF for fuel each way? There has to come a time when the price gouging must stop but what sticks in the throat more is the way Swiss refuses to treat customers fairly and reduce the Fuel Surcharge as swiftly in response to oil price drops as it zealously increases it when the price of oil goes up. For example, the February 22nd announcement states that the Fuel Surcharge increase was because “the price of crude oil and aviation kerosene has seen a massive increase since the airline’s fuel surcharges were last adjusted in December 2011″. Note the use of the word “massive”. When the Surcharge was last raised, the price of crude oil was $100.1. So the increase they describe as massive is from $100.1 to $106.3 – roughly 6%. But as I say, the drop in the price of oil since February is over 15%. So if an increase of 6% is massive, how would they describe a decrease of 15%? It would be nice if the national carrier treated its customers fairly. The February Press Release states “SWISS constantly monitors oil prices, and will continue to adjust its fuel surcharges in response to further fuel price trends on the commodities markets” but that is very clearly not what they are doing. What do you think? Am I being fair or do I have my sums wrong?
In December 2009 the SBB and Trenitalia decided to end the Cisalpino train service, a joint venture between the two national railways. Naturally when such things happen allegations flew. The SBB claimed that the consistent late trains coming from Milan was one of the main reasons. Trenitalia also made claims, but anyone who has travelled to Italy or even wanted to come back from Ticino has experienced that more often than not it is the trains coming from Italy that are running late and causing delays elsewhere in Switzerland.Traveling back from Lucerne the other day, I was witness to something that would have played out much differently in Italy. Many might find the following incident tragic others as quite funny. For the sake of the protagonist, I hope that he will look back in five years and laugh.I was on a class trip with students all around 15 years of age. Having boarded the train we patiently waited for the train to depart. Outside the train was a man with two monsters for suitcases with a little twitch in his hand and a bead of sweat rolling down his face. Then the rail attendant made the last call to board the train. In a panic the man tossed his two suitcases onto the train and followed rescuing his foot from a closing door in true Indiana Jones style. Seconds later the train rolled into motion and a look of fear struck the man’s face. Quickly he ran to the window where I was sitting and frantically tried to open the locked window. The other teacher and I looked at each other and wondered what was going on.The rail attendant seeing the panic-stricken man running around the train tried to explain that she had given the final call and announced that the man had to either be on the train or off the train, but that the train was departing. Furthermore, once the train is in motion it will not stop until it reached the next destination. The man with an Italian accented Swiss-German then explained that his wife was still on the platform. Adding to the problem of leaving his wife behind, was the fact that neither of them had mobile phones on them. After twenty some minutes on the train the man deboarded the train in Zug after apologising for his frantic behaviour.This little story illustrates a fine point about Switzerland. In fact it is one of the paradoxes of this tiny country, especially for Expats: Ask most Expats to list three things that they like or even love about Switzerland and the rail service will surely be listed. “It’s efficient and punctual” is a praise often quoted by Expats from the UK and Ireland, whereas most Americans and Canadians are simply amazed that trains can transport more than goods. However, these are the same people who find it terrible and cold hearted of the SBB to give such little regard to travellers racing down the platform with a suitcase trailing behind them trying to make the train as the last call is announced and the little green light encircling the open button disappears for the last time and the doors shut leaving that poor traveller to wait for the next train.Cold and heartless would be one explanation. Mechanical and calculated another. Much can be said about Switzerland by looking at the rail system. The reason the trains are on time and why a 10 minute delay is front page news is because it has been calculated. If the train waited an extra 30 seconds at every station it would gradually delay itself more and more. Other trains would then need to wait for passengers needing to make connections and the entire system would descend into chaos like in Italy, where one travelling by train can merely hope that there will not be a strike and that the train will arrive that day.While disorder and unpunctuality are frowned upon in Switzerland, so are limitations to mobility and personal freedoms. Therefore, most longer routes are travelled once an hour and many of the in-between-stops can be reached by taking another train. The other thing that makes train travel so convenient in Switzerland is that it is a “one ticket all trains service”; unlike travelling with the Deutsche Bahn where ICE trains cost more than regional trains.The best tip for travelling with the train in Switzerland is to give yourself a few extra minutes to get to the station. If you’re on time, you should not miss your train.If you’re travelling by train around Switzerland here are a few tips: Frequent travellers of longer distances or people who simply love sitting in trains should get a GA (Generalabonnement). This is a card that gives you unlimited travel in Switzerland for the year for 3100.00 CHF or 285.00 CHF/Month in second class. Less frequent travelers should at least get a Halbtax that gets you 50% off the price of all tickets for train and bus. The cost for this is 150.00 CHF for a year.Both will save you money. As a reference a one-way ticket Zurich to Bern at a normal price is 46.00 CHF.Have visitors coming to Switzerland? Tell them to get a Swiss Card for the time they are here to save money and hassle when travelling. There are different time frames from a few days to a month. Are you on facebook? You can become a fan of the SBB and see their Sparbillette programme and see all the latest ticket specials. For iPhone users the SBB Mobile App is great and allows you to check your connections anytime anywhere. German – English Vocabulary for train travel: das Gleis = track der Zug = train die SBB = Schweizerische Bundesbahn (Swiss Federal Railway) die Bahn = railway / rail der Fahrschein = ticket der Nachtzuschlag = addditional fee for night trains (after 1 am) die Verspätung = delay die Gleisänderung = change of track “Der Kluge reist im Zuge” = “The smart one travels with the train” (Written by Christian Langenegger, co-founder of Marathon Sprachen in Winterthur www.marathonlanguages.com)